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Problem with Xperia Z1 Compact after software update

Perwaiz11
Visitor

Problem with Xperia Z1 Compact after software update

my device is shutdown with assage "your device turned off due to over heating" and not on. when I plug charger in device the massage displays " your device shutdown due to over heating. charging will continue after the device has cooled down". But not cooled in 48 hours. battery status is 52% remaing. please help

3 REPLIES 3
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_alexdon_
Expert

Does this happen when you charge the device? Are you using it while charging?

alexdon
Perwaiz11
Visitor

no, I am not using while charging.

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_alexdon_
Expert

Haven't things improved? If not, can you check if the same occurs in safe mode?

alexdon