problem with loudspeaker

[gulux]

Hi everyone ! First of all, excuse me for my language, I'm a french and I don't speak english very well.
So, my problem is that I can't watch any video (on YouTube or on the internet), I can't listen musics with the loudspeaker. It work perfectly with the headphones. But, when I have a sms or phone call or notification (Facebook, Twitter, even the alarm), the loudspeaker work. I rebooted my phone several times, it's still not working. I hope someone can give me a solution, I use this phone since 2 or 3 weeks. Thank you everyone, good bye 😉

[Uliwooly]

Repair your phone with SUS or PCC

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[gulux]

I will try tomorow with pcc and sus (it's midnight here^^)
If someone has got this problem too and solved it, I'll be glad to read how he did it 🙂

[GreekXperiaSp]

Download Xperia Diagnostics app from the Play store and run the tests...If the problem still exists do the steps mentioned above..keep us updated

[gulux]

So, I did the test with  Xperia Diagnostics. The problem still exist, with the second test in the "sond" catégory. So I tried to use PCC, but I don't know what I have to do with PCC (my phone is update). I tried SUS but theXperia SP doesn't appear in the choice of the phones. I don't know what I should do. Restore the factory settings, call Sony... 

[GreekXperiaSp]

Go to Pc Companion in the Support Tab...after you will see saying repair phone...connect your phone and follow the steps...dont forget to make a backup first

[gulux]

I did it. Problem still exist.

And an other problem exist, I didn't know it. When someone call me, I can't here him by the speaker near the ears, but I can here him with the loudspeaker. I seems like my phone think that a headphone is still plugged...

[GreekXperiaSp]

visit a local Sony Service Center to have your phone checked and fixed...

[him]

Go to settings >sound >volumes >music, video, games & other media then slide the bar to max.

[gulux]

Hello everyone. I did all your solutions, but none worked So, I called sony France and they told me to bring my phone to a local service, I'm wakting my phone back now^^ thanks to everyone took time to help me 😉