problem with camera on z1

[sameh86]

i have a problem with the camera it doesn't launch from the shutter key directly the camera either gives me a "camera not available" error when i unlock the phone or i have to unlock the phone to launch the camera what to do??????

[_alexdon_]

Settings-apps-all-camera,force stop and clear data.Restart and check again.

[Uliwooly]

Does it work on safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[sameh86]

the camera launches normally after a long press of shutter key in safe mode but that's not the same in normal mode what to do???

[Uliwooly]

It means that's a third party app acting up, either unisntall one by one until you find the culprit or repair your phone with PCC 

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[_alexdon_]

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[sameh86]

thanks guys problem solved after repair -actually it was a  phone reset- but any way the camera went to launch from the shutter key as before so thanks for every contribution from everyone to help me solve the problem

[_alexdon_]

Awesome.

[sameh86]

the problem reoccurred and it will be tiring to perform a repair again what to do?

[_alexdon_]

Stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/