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problem in back cover of Z1

Moremont
Visitor

problem in back cover of Z1

Hi

today I found that, the corner of back cover my xperia Z1 had opend! (about 2 mm)
In fact I bought it 10 days ago! and I recharged it only 2 time.
I leave my trust to sony mobile brand by this event!
sorry SONY Slightly_frowning_Face

14 REPLIES 14
Hampus
Champion

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear, but in this case I suggest that you contact nearest service center so a technician can examine your unit. You can contact your local support for further information about nearest service center and/or how you should proceed in this case:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Moremont
Visitor

I'm sorry to say that, the Sony hasn't any valid service center in my country, IRAN! 

you can see this dark truth in your link.

Rickard
Master

I don't know the language so i can't check but if you can't find any contact for your country on http://www.sonymobile.com/ir/support/contact-us/, use this emailaddress: questions.ir@support.sonymobile.com

Moremont
Visitor

thanks alot

I will inform you the result of this contact.

Moremont
Visitor

Hi

I have no replay from that Email address: questions.ir@support.sonymobile.com

Is it a valid support center in IRAN?

Sam
Legend
Legend

Did you receive an auto reply with an SR number?

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Sophia
Visitor

hey, you can look into the back cover and find the reason. It's caused by deformation of the back cover or the melt of the adhesive sticker on the back cover?  Then when you can contact the service center, you can explain the situation and to make sure what they can do .

Have a good luck!

Moremont
Visitor

No

I got nothing!

Moremont
Visitor

Yes

In fact I found it. the weak sticker is it's reason. and now the back cover had deformed and I think after the stick it, water can leak to Z1.

any way I don't expect this problem by sony after 10 days

Thanks Sophia