Poor sound quality on video playback

[seig_varheid1]

I have a M4 Aqua and whenever i record a video and play it back the sound is scratchy and distorted, I've tried changing the settings but nothing seems to work does anyone have any ideas?

[Uliwooly]

Which app are you using ?

[seig_varheid1]

I use the pre installed Sony album and video player,  i transferred them onto my laptop and the sound was still the same. 

[Ana23]

I have the same problem!!!! i cant hear notifications, the ringtones, voice note, music!!! nothing!!! I repaired the software with xperia companion but didnt help.... PLEASEEEE UR HELP!!!

[Uliwooly]

It could be a corrupted file or the mic it's not working properly

settings > about phone > diagnostics > test > test mic

[seig_varheid1]

Did that and it's still the same if it's one of the problems you stated how do i fix it?

[Uliwooly]

Contact your Local support

[seig_varheid1]

Thanks for the Assist much appreciated