Poor After Sales Service in Jakarta

[707renata]

Hello!

I'm Renata from Indonesia.

I just bought the Xperia ZL series, I'm so in love with it.

Until... the "sudden death" happen 10 days after I bought it.

I went to the Sony Service Center on Senayan City - Jakarta.

They check my phone, and the problem seems to be the power source.

And they said it is indeed a manufacturing defect.

I did nothing wrong to the phone.

They said they will service it, but it will takes up to 3 months.

WHOA!

1. I'm using it for only 10 days, why should I wait for 3 months for it to be repaired?

Can you imagine 3 months without having your phone?! I need it for works!

2. If it's a manufacture defect, why should it be repaired. Shouldn't it be exchanged with a new phone?

3. Why would you sell a defective item on the first place? Don't you have a quality control over your product?

Now, I am really disappointed with the service and the product.

Please do something about this problem immediately.

[Joni_zheng]

Hi all,

i have bad experiance with sony service center in indonesia too, even with sending email to questions.id@support.sonymobile.com, it does not help u at all,

because questions.id@support.sonymobile.com does not link to service center in indonesia.

And about the update firware for xperia Z C6603 (LTE version) it's so late behind the other country. you can see at this link

http://forum.xda-developers.com/xperia-z/general/info-firmware-version-customization-t2315914

If when i ask that xperia z update to questions.id@support.sonymobile.com, the answer not better that a peace of junk(the update is depeanding for region...bla..bla..do u have an eye to see that other counter has update to last firmware?)

I think sony international not serious in support for indonesia.

if this continoues happen in indonesia, i think sony will lost alot customer in indonesia..

[pitsgraft]

Wooow...
Hi guys, I came from Indonesia too, to be exact in Bali...

And I get the same problem like 3weeks.of use and the rest is sudden death (active only when charger is plugged in).
They tell me the same story 3 month to wait for battery replacement. ..(**bleep**)....

I did sent my device and it just returned to me 2 days ago, after 1month 1weeks...( Feb 27 to April 2)...

Questions is why did the service center gave me a 3month info to wait....???

So I decided to buy Xperia Z (C6603) LTE no fu*in OS update till now....

And my final solution we're buying another brand a top notch with same price as my XZ LTE... LG G2 D802...a **bleep** fine machine... + it get KITKAT 4.4.2...

I'm still holding the 2... XZ LTE & XZL...i use em as my Blazers wheel stopper...LOL...
U **bleep** bad sony...

[Joni_zheng]

1 customer from Indonesia had just loose ->@satria82. Nice job Sony Indonesia...

[Dyonne]

Hi all,

I'm having the same problem with the service center in Senayan City and the main Service Center.

They gave me numbers so I can keep track on my phone, but they rarely picked up. It's soooooo annoying!

I bought my Xperia Z3 around early this year, the problem with my phone was: it cannot detect any SIM CARD.

I thought it was the sim card that needed to be changed, when I went to Grapari, they changed it.

And I tried it on my phone still it cannot detect. So I went to ITC Cempaka Mas, but they said they will send it to Roxy.

I take my Xperia to Senayan City instead.

and the service was not peachy....Dissapointment starts from there, the long service, the service center in Senayan City should have seats

where people can wait for their queueing number to come up...wait, no queueing number! So? What is happening?

I mean come on SONY you have huge name for electronics, I still believe in your products, can you do something to keep your 

existing customers from switching to another brand? The service that you give us is the worst thing that a company with your calibre

should give to it's loyal customers. Step up the game, at least you will be able to retain what's left in your customers database.