Join now - be part of our community!

pictures and media files disappeared

nez
Visitor

pictures and media files disappeared

Hello.

I've had my Xperia T for 18 months now and I had no problems until it started to restart on its own. At first this happened very rarely and it didn't bother me since everything was normal after it turned back on. But about a week or two ago it began to happen a lot more often, some days even muliple times in a row. I also noticed that the battery was 100% and minutes later 14% without even using my phone or it said 1% and I was able to use it normally for another hour. The real problem occured a few days ago though. It came to my notice that some of the songs and pictures weren't showing in the Walkman and Album. Most of them were there, just some missing. They reappeared some time later. This happened 2-3 times last week. But yesterday a lot more of them were gone. It only shows 251 songs even though I had 708 and half of my 5000andsomething pictures are missing. I restarted my phone multiple times, they didn't come back. Otherwise all aplications work normally and there seems to be no problem with the phone. The files that went  missing were just from Internal memory or SD card, some of them were on one and some on another, also not from a specific date. I connected the phone to my computer but didn't find any files, not even the ones that are shown on the phone. When I checked the memory both Internal memory and  SD card were as full as before the disppearance.

I apologize for the long text but I wanted to write everything that might be important. Any help will be greatly appreciated!

1 REPLY 1
Alexander1
Champion

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear about your phone. First of all I would suggest that you clear data for media storage under settings > apps>  all > media storage > clear data. Restart your device and wait for the phone to index your media again. 

When it comes to the battery behavior, please check the following topic: 

http://talk.sonymobile.com/t5/FAQ/Facing-problems-with-abnormal-battery-and-shutdown/m-p/320375#U320...