phone switch off n restart abruptly

[balakrishnaga]

Hi,

My phone has couple of problems

1. When I put for charging by turning it on, after a while say 15 min it stops charging n hangs but led indicator would be glowing, I have to restart the phone by holding power n volume up button.

2. If I keep phone idle for more than 30 min, it switches off automatically.

3. Some times it restart automatically

During all these above scenarios phone back would be heated so much. I think bcoz of this heating issue, it's switches off.

I have tired repairing it through Pc companion but of no use.

Please let me know what to do. It's just 2 weeks old phone. Can I go for replacement?

Regards,
Balakrishna

[Uliwooly]

@balakrishnaga

Contact your local Xperia care, they will tell you what are your options

http://support.sonymobile.com/global-en/contactUs/

[Khovi]

Hello

I have a new M4 Aqua Dual. I noticed the device seem to go into permanent sleep with Stamina Mode ON. This resulted in the phone having to be reset with either reset button next to SD slot or holding Power+Volume keys.

I have since tested the device with all power saving modes OFF and it seems to be working fine without a glitch since

Is there any known bugs? I would hate to think that the power saving modes cannot be used

Br/

Khovi

[Samuel1]

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

[balakrishnaga]

From the issues reported till now , this is the most common problem every one is facing and would request Sony to fix this issue and release a most stable update soon.

[Samuel1]

Are you having the same issues? Have you tried a software repair as well?

[balakrishnaga]

Yes , I'm also having same problem. Done repair with PCC multiple times but of no use.

[Radun]

I'm also having the same problem.

[Radun]

I just got my device on last Friday (4 days ago) My device worked perfectly for 3 days, but on Monday morning (yesterday) my device began turning off very aggressively. It seemed like I was restarting it every 30 minutes.

I did a factory reset, reinstalled all my apps and updates, and the problem came back.

I booted into safe mode and the problem persisted.

I turned off Stamina mode and the problem persisted.

It continued to do this every 30 minutes or less, until I tried one more thing. 

Since my last reply I uninstalled the updates for "What's New" and "Video" under the Apps menu in the "Settings" app.

Seems like the problem has gone away. It has been a couple of hours with no restarting.

I will report back if the problem comes back again

.

[Radun]

My phone hasn't crashed while idling. But the phone crashed when I tried to answer a phone call a few minutes ago.

Updated "Xperia Lounge" app. I hope that fixes it.

Will report back if it crashes again.