Join now - be part of our community!

Phone stucked in headphone mode

Norway
Visitor

Phone stucked in headphone mode

My phone (Xperia S) is stuked in headphone mode. I've tried to connect and disconnect the headphones. And I've tried both repair and reset the phone in Pc companion. I've even tried to remove the plug on top of the phone (removed the small screws under the cover), the phone still says that headphones is connected.

To answer the phone I have to use loudspeaker or ear phones, since there is no sound sent to the little speaker when my phone think the headphone is connected. 

Any solution proposals?

16 REPLIES 16
profile.country.GB.title
Uliwooly
Expert

check if there's any dust in the 3.5mm connector

Norway
Visitor

Have removed dust. Did'nt help 😞 

profile.country.RO.title
_alexdon_
Expert

Force restart(power button+vol up until the phone vibrates).

alexdon
Norway
Visitor

 I have tried force restart, it didnt help 😞

profile.country.RO.title
_alexdon_
Expert

Do you have smart connect updated?Try to clear data for it.Also,do you get some notification in the panel?

alexdon
Norway
Visitor

When I reset the phone in Pc companion it was reset without any data, then I used a back up since the problems still was there. When I turn on the phone I get a message telling me that the microphone and buttons doesnt work.

Norway
Visitor

I've only updated and reset the phone with Pc Companion, should I try using Update Service insted?

Norway
Visitor

I tried to reload the software with Sonys Update Service, no change - still stuck in headphone mode 😞

profile.country.RO.title
_alexdon_
Expert

So you reinstalled with SUS?Still no change?Could you try different headphones?

alexdon