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Ok Google not working

themisko
Visitor

Ok Google not working

My Xperia ZU doesn't react to ok google command.I have the phone about 1 month.The first days it took some attempts to launch google search with the ok google command.I've tried to train it with the 3-times ok google command.After a lot of attempts i've succeeded to train it and it was working just fine.I should mention that when i press manually the mic button it understand every single word i'm saying including ok google.It worked for a day or two and then again it wouldn't work.I've tried google exp launcher and nothing.While i was having this problem i was having some ghost touch problems so i did a factory reset.Even after the reset it doesn't react but now i can't even train it.It simply doesn't register ok google in the 3 step training.I've pressed delete model nothing.My default language is English US and the language under Voice is also English US.I've tried to switch to English Uk and then again US, nothing.My Google app, play services and play store are all up to date.Ive cleared the cache in these apps and even uninstall updates and reinstall them still nothing.I dont know what to do.I have to mention that again after the reset if i press the mic it understands all words even ok google clearly.

17 REPLIES 17
themisko
Visitor

And again..It worked and now it doesn't recognise it..When i passed the training page it recognised the command instantly.Now nothing again.I cannot pass the 3 times training.

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Uliwooly
Expert

Boot on safe mode and check again 

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Uliwooly
Expert
themisko
Visitor

Screenshot

themisko
Visitor

Did it.I'm stuck there.I uploaded a screenshot above.

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Uliwooly
Expert

Just reboot your phone 

Thommo
Genius

Just tested my ZU and it took a few tries as the 3rd time to say OK Google took a while - But now it's working fine

Thommo
Genius

Sorry forgot to add Firmware is 4.4.4