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Not turning on anymore

polfor
Visitor

Not turning on anymore

Yesterday I turned off my phone at school during programmation, and i got 8 %. Then i switched it on just after, and it didn't worked. I taught it was because of the lack of battery, but it charged all night and didn't work. when it charged i didn't got the LED, and i tried to do a soft reset. Then I used Bridge for mac and the software is not recognizing it. What should I do ?

14 REPLIES 14
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Uliwooly
Expert

@polfor

Connect the phone to a wall charger > press and hold power & volume up for 10-15 seconds > let it charge for 2 to 3 hours 

polfor
Visitor

The LED is not turning on is it normal ?

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Uliwooly
Expert

@polfor

yeah, just let it charge

polfor
Visitor

It charged all night and it's still not turning on. 

Phy
Legend
Legend

Contact Sony Xperia support it could be hardware related.
http://support.sonymobile.com/global-en/contactUs/
Christofer
Champion

Hi @polfor,

I'm sorry to hear that.
Have you tried a software repair in Bridge for Mac? You start a software repair by clicking on Xperia in the top menu bar while you have Bridge for Mac as your active window. Then you choose Repair Xperia device and follow the instructions in Bridge for Mac.

If this doesn't work then I suggest that you follow @Phy's advice and contact your Local support for more information on how you can get your phone examined at an authorised service center.

polfor
Visitor

How can I identify precisely my phone without turning it on ?

polfor
Visitor

When it says "wait the app to continue by itself" It never continues. What do I do ? Must I send it to my operator ? Send it to Sony ? And I wanna tell you that my screen is broken. I don't want to spend 50 bucks for that...

Christofer
Champion

Make sure that the phone is completely turned off by pressing and holding the volume up key and the power key together until the phone gives off three vibrations. It is also important that you keep pressing the volume down key for a few seconds after you have connected the phone to Bridge for Mac.

However, if this won't work for you then I suggest that you contact your Local support for information on how you can get your phone examined at one of our authorised service centers.