Noise cancelling greyed out

[RexingtonSteele]

Hi gang,

Thanks for all the help thus far.  Having finally got my phone back from Sony I'm loving it, it's a delight to use and a powerhouse, just don't get it wet!

Anyhow I can't figure out the noise cancelling.  The option is permanently greyed out no matter what headphones I use or what options I select.  I'm prob missing something simple, but any ideas?

Thanks in advance!

[RexingtonSteele]

Ignore me I thought it worked with normal headphones, but looks like I will have to buy a fancy noise cancelling set...

[Uliwooly]

Indeed you need specific headphones for this to work 

[Monkeyboi]

Does anyone know what models of Sony noise cancelling headphones work with the Xperia Z3's noise cancelling function?

I have a pair of Sony MDR-NC60 noise cancelling headphones but when these are connected to the Z3, the noise cancelling menu is still greyed out.

Is anyone from Sony Support able to explain how the Z3 detects if the headphones connected to the headhone jack are compatible noise cancelling types?

Cheers,

Alan

[Curnow1]

Monkey, did you pick what headphones are you using? I think it should say general and you have to change it to your model.

[Curnow1]

Never mind
I thought you had a headset, not headphones. Im sorry but in the headphones the noise cancelling is built in. Only the sony headset have a abilty to access the "noise cancelling " setting