No video call function

[sanatherath]

I have SE cedar mobile. I try to make video call from it. but it has no video call function.

I go to OPTIONS menu. but it has no video call. How can I make video call from this mobile????

[Uliwooly]

it is capable of making video calls

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[sanatherath]

Yes I know it. But it has no option to make video call.

I try to make video call to this phone. but it is not working

[Uliwooly]

you have to make sure that you have either H or 3G

http://www-support-downloads.sonymobile.com/j108/userguide_AE_J108_1241-2541.2.pdf

page 18

Options -> video call

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[sanatherath]

Yes H is avaliable. in the options menu, no video call option

I try to repair phone using PC Companion. but result is same. no video calls

[Dr_Chris]

Perhaps this option is under the Organiser? If not, was your phone always like this, or did it have that option before? Is your phone's software  network-customised, as this may explain the lack of this feature.

[sanatherath]

I checked. But no video call option under the organiser.

I never have this option before in this phone. I brought this phone as unlocked. It i s not network locked.

[Dr_Chris]

It may not be network locked, but it may still be network branded. In any case, try running the Update Service on the phone to update or re-install the software (whichever applies) and see if that restores video call functionality:

http://www.sonymobile.com/gb/tools/update-service/

[sanatherath]

I use PC Companion and try to update. but it says "your phone is up to date"

I use repair phone feature. It backup my data and update my phone. but same result. no video call function.

[Dr_Chris]

I need to ask two things: 1) Where did you buy this phone from?

2) Are there any obvious signs of network branding such as logos on the phone and/or a customised main menu?