No one can hear me!!

[Williescotland]

When I get a call I can hear them but they cant hear me. Please help?

[Abhi_here28]

cant hear the voice of the person when the incoming call is attending. The volume is very very low. I can hear the voice only when I use handfree. Please any one can help me. Or is there is any setting in the phone which I have to update it.

[Call_Issue]

I bought the phone from The Mobile store delhi on 18-Aug-2013

Since i have bought my xperia SP i have been facing lot of issues during calls. Sometimes the volumne of the caller goes so low that i cannot hear them, sometimes the clarity of the call is so bad that it becomes frustrating. Also the opposite person faces lot of problems hearing my voice. Majority of the complaints from callers are of lot of background noise coming from my end(even though i am sitting at my home with almost no sounds in the background) and very low voice or as if i am speaking from far behind. So basically neither i am able to hear the opposite voice clearly nor the person on the other end is able to hear me clearly. this is  very frustrating.  Another issue is i am not able to locate the Wi-Fi setup in my Laptop. 

I had lot of expectation from sony before buying this device. Now i feel it would be better if i remain on my old smartphone Lenovo. That give me better sound quality and all the basic features ( e.g wifi support, sound quality, browsing easiness and battery capacity.)

Even i could not able to register the Sony Xperia SP on sony link with the detail which i got from the Mobile store.

Looking forward to hear the solution.

[SatishAryan]

try repairing the phone using sony pc companion or update the phone.

If problem persists take the phone to service center.

Also check signal strength of sim. Low signal strength may also cause call issues

[SteveHaywartd]

see other threads on here - appears to be an issue Sony is ignoring.

[holidays1]

I have just replaced my Xperia SP second one as when making calls or recieving them I cannot hear the other person speaking unless I put my speaker phone on??  I have checked my settings any help please??

[Uliwooly]

repair your phone with SUS or PCC

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget the Kudos 

[Uliwooly]

You can also test your phone

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester

Don't forget to give Kudos

[asifa]

When I saw the upgrade for my xperia SP, I quickly installed it, as I was quite unhappy with the last upgrade. The update left my phone slow, the side power button required many pressing to activate my sleeping phone and touch was totall inactive when phone lynig flat. 

However now after upgrade, I am unable to hear the other party's voice. It works fine on speaker. I have tried repairing the phone also. Still the same. Looks like I have to go to the service center now. Not even a year old phone.

I am pretty unhappy with the quality and software of this phone. Defnitely Sony will not be my next phone.

Thanks

Asif

[Simon2]

Hello Asif!

I have the same problem with the audio microphone.
I am only able to listen to people with the Viva Voce option (speakers) while receiving a phone call.

Did you manage to solve the problem? If so, how?

I think it is great to have this online service, so we can find solutions to problems in a faster way!

Thank you for the help you might be albe to give it to me.

Kind regards,

Simone Crimella