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No Internet connection after Marshmallow update

LisaMdd
Visitor

No Internet connection after Marshmallow update

I installed the latest Sony Xperia update, and can no longer get an internet connection. I have powered down and restarted with no luck. The mobile data icon is highlighted, I have also turned this on and off, but still have no internet connection. I can only gain internet connection via WiFi. My partner has the same network and account as me, but has not installed the latest update, and doesn't have an internet issue.
Can someone please help.
11 REPLIES 11
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_alexdon_
Expert

You should download the internet settings under settings - more - internet settings.

alexdon
LisaMdd
Visitor

I've tried this and still no luck. I received a download complete message but still have no internet. I also selected the internet via more / mobile networks / apn / plan internet, and still no connection.
yasser_badr
Visitor

i have same problem no massege from massenger wats app when play data connection

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_alexdon_
Expert

@LisaMdd Have you tried to change network type to WCDMA preferred?

alexdon
yasser_badr
Visitor

i have  problem in the data connection after updating marshmallow  whatsapp  Messages  and other massengers not arrived 

can anybody help me

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Qatrium
Expert

@yasser_badr

Does this happen on WiFi or on 3G/4G?

Does this happen all the time or only when screen is off?

yasser_badr
Visitor

this happened on  3G/4G  only all the time   but browser work !!!!

 

JW_YC
Visitor

I'm also having the same issue. I noticed if I happen to load game or bad connection area which causes high temperature on phone, my data will be automatically disabled by itself and it will take me a few phone restart to bring it up. Really pissed me big time..especially when urgent message not coming in..please help too
cedrieck03
Visitor

Same issue with me. after marshmallow update date connection is no longer working. What should we do to fix this issue?