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New Z5Premium Phone completely dead

kingarthurscott
Visitor

New Z5Premium Phone completely dead

Hi there,

I bought the Z5 premium earlier this year. 

It was perfectly fine this morning.  Was charged 100%.  

2 hours later, I checked on the phone and it was dead.  The phone was really hot for the next 2-3 hours even after it wont switch back on.

I tried the reset (volume button plus power) but nothing.  The phone has cool down since.  

I tried recharging the phone but so far nothing.  No indication/LED at all whatsoever during charge.  Screen has been completley black the whole time.  

I then Left it on the charger (3 different usb chargers - PC and wall) each time more than 3 hours just in case.  Still nothing.  still a dead carcus.  

I tried holding the volume and power button reset beyong the 30 seconds.  Nothing.  However, When i did the same thing but with the usb cable connected on for power, it beeped a lot after 30 seconds (when holdin it).  The beep stops completley when I unplug it. 

PC could not detect the item at all.  So theres no way I could do any update/fix on software.    

im really at a loss right now.  

Someone able to help on this?  

2 REPLIES 2
Phy
Legend
Legend

You should contact your local Sony Xperia support
http://support.sonymobile.com/global-en/contactUs/

FH77
Visitor

Hi!

The same thing just happened to me to... Do you have any solution to the problem? I have returned my phone to vendor, hoping for a new phone...