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Network unlocking whos at it???

Boabgti
Visitor

Network unlocking whos at it???

I have recently decided to leave my current phone provider so i called them to request getting my network unlock code. After a two week wait i recieved my code but upon checking the menu i found my phone has no attempts to input the code. My network provider told me sony would need to reset the attempts as this is the way they received the phone, having no luck emailing sony i called them today only to be told that sony do supply the phone with the attempts on the device and it was my network provider that had removed the attempts befor sending me the phone, upon calling my provider they told me the opposite that the phone must have come from sony without any attempts on it. Someone is talking rubbish either ee or sony, who is it and is there any way to unlock my phone to any network provider. Any help on this woyld be greatly appreciated as iv been getting the run around for 3 weeks now and just want to leave ee!! please help!!!
Tags (2)
10 REPLIES 10
YoGem
Leader

Hi there, do you see something like the screenshot or is it a message you get if you insert a different sim card!?
Screenshot_2016-09-17-11-53-48.png
Boabgti
Visitor

Haven't tried putting in another sim yet but ee says its locked to their network
YoGem
Leader

Ok go to *#*#service#*#* tap service info then simlock, what do you see there?
Boabgti
Visitor

Hi i see the service menu
Network 0
Network subset 0
Service provider 0
Coporate 0
Sim 0
YoGem
Leader

But what do you see inside the []

Is it all [0] or [x]?
Boabgti
Visitor

Its just the brackets with nothing between
Boabgti
Visitor

Dont know how to add a screen shot sorry
dandy63
Leader

Have you tried putting in your new sim card....see what screen/message comes up

Boabgti
Visitor

I haven't signed up to any other provider was waiting to unlock the phone first, il need to pick up a payg sim and stick it in to see what happens