Network Issue No 2G (GSM ONLY)

[saz542]

Hi THERE,

I have an Xperia Play Bought From UK ,, Using it here in INDIA.

i updated using Sony PC Companion ...
After the Update My phone Never connected to 2G network (GSM ONLY MODE)
error message: "selected netw. (****) unavailable".
the Problem is there is no 3G coverage everywhere..

I want to know one thing that if so many users having problems with their phone after the update, why isn't SONY addressing it???

I will Tell You what I have done so far after going through all the threads posted here...

1. Tried different Sims...
2. Tried New SIM

3. Tried Factory Data RESET

4. Tried 'Repair the Phone' OPTION in PC companion

[Johan]

I suggest that you try to run a software reinstall using SUS.

http://www.sonymobile.com/gb/tools/update-service/

If the problem still remains you should contact your local support team, to have the phone examined and fixed at an repair center.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

[SNadeem]

My device Xperia Z3 Compact unable to register in 2GNetwork and also unable to switch network in Automatic mode (Selecting Network operators), quite often it requires manually selecting and registering with Network Operator (eg: AIRTEL 3G or 4G etc). 

I have also been told that my device (Xperia Z3 Compact) is 3G phone with 3G SIM hence it couldn’t connect to GSM network however I tried the same SIM in Xperia M4 device it works fine in GSM only mode. The device lose network entirely when I put it into 2g mode, and would only receive 3g signal. This means, whenever 3g signal drops in the area the phone loses network entirely, instead of switching down to 2g(GSM) from 3g(WCDMA).Although I have demonstrated the issue to your technician after which they accepted and sent for further inspection to fix the device, it continues to have same issues even after returning from service.   The staff in TIRUPATI (Andhra Pradesh) is completly clueless. 

WO Number for the above issue :  W115082802308.

I wrote to Sony Care and register my complaint in CSR  but not solution provided yet.  The device is still under warranty.