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My Xperia z1 failed to update and now won't turn on

HenriqueOrlan
Visitor

My Xperia z1 failed to update and now won't turn on

Well, I tried to update my Xperia Z1 to Android 5.0, but due to conection issues, the update stopped though the whole process. Now my phone won't start and keep giving me a message to "re-connect my phone to the computer and try to update again". Until this point, my problem is very common and would be easily fixed with Sony PC Companion, BUT, here come the real deal, probably the update crashed at a crucial point, because Sony PC Companion won't even detect which model my phone is, the only thing I get from this software is a "How to connect" popup, telling me to turn off my phone, then turn on and connect to the PC.

I already tried the Power button + Volume -, but it doesn't work also. I just want to know if my phone in completely gone or there might me a way to restore my phone system.

4 REPLIES 4
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Uliwooly
Expert

@HenriqueOrlan

Connect your phone to a wall charger > press and hold power & volume up for 10 seconds > let the phone charge for 3 hours > repeat the update process.

HenriqueOrlan
Visitor

I tried this and I got no response, my phone just kept turned off.

Phy
Legend
Legend

Contact Sony Xperia Support, as it could be a hardware issue.
http://support.sonymobile.com/global-en/contactUs/

HenriqueOrlan
Visitor

Thanks, I'll try this.