My Xperia S cannot connect to PC companion or Update service!

[Aswin]

My xperia s is not turning on. I do not know what the reason is. Suddenly once using the screen just went blank. So mu friends suggested me to use Sony update service but again it gets stuck in the following screen.

I thought it is not detecting because the driver may not be installed correctly so checked the device manager but the flash driver name "semc flash device" was installed and there was no exclamation mark over it so i guess there is no issue with the driver. My computer does detect the phone as while connecting to pc i hear the alert and even while disconecting.

i tried doing exaclt as they said...

So now i am clueless on what to do... please help ?

[Smailchenko]

Try to reinstall pc companion or use Sony update service

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

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[Aswin]

Sorry !! this is not helping...i did reinstall sus twice....

[Smailchenko]

sorry about that , Try with another PC , it might work

[Aswin]

no it didnt work....I see a number of people having the same problem...Why cant sony provide a solution apart from seus.....Sony please think hard....!!!!

[Uliwooly]

it seems that you have Win8, if that's so, neither PCC nor SUS are compatible with Win8

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

[kerrobert]

I have the same problem (XP SP3) with PCC and SUS too. Detect the ICS update, phone off, wait, and plug again with press the volume key, but nothing happen. Computer is stuck in, i have to force off...

I tried to reinstall the software, start the computer in safe mode, switch off the antivir and firewall, but nothing...

I saw a notification on the computer when I re attach my phone: SEMC flash driver. I find a log file what contains some interesting rows:

'C:\WINDOWS\system32\DRVSTORE\ggsemc_73E59B73B6C2C3B26EEC38906EE6071157BE24CC\ggsemc.inf' of Type 6.

17:11:33     INFO            Looking for Model Section [SEMC.NTx86]...

17:11:33     INFO            No matching devices found in INF "C:\WINDOWS\system32\DRVSTORE\ggsemc_73E59B73B6C2C3B26EEC38906EE6071157BE24CC\ggsemc.inf" on the Machine.

17:11:33     INFO            No drivers installed. No devices found that match driver(s) contained in

Pls help if u can.

[Akos96]

I've found the solution! On some android devices (such as mine) you have to press and hold the turn on button too. So this is the procedure:
1. Connect USb cable to Pc and Mobile phone
2. Press and hold Power button and volume down until green light appears.
4. Release buttons and you are done!
You may need to turn off firewall.