My phone has had the blue wavy start up background for over 20 minutes, I've tried resetting it but it just goes straight back to the blue screen, what can I do?
Try performing a system repair using PC Companion as this will often fix issues
Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds) Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process
If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP
I have tried that but it hasn't worked at all, it just stays in the loading screen, also my phone won't connect to my PC if my phone won't turn on, thank you anyway for your help
