My Xperia is protected. Impossible to unlock it

[Leandro78]

I had to reset my xperia c4 and when it turned on it was protected. Now i can´t unlock it. It is new and i know my google user name and password but anyway I am no allow to introduce it.

Does anybody have a solution?

[Uliwooly]

@Leandro78

You have few options, try again with your Gmail and password, double test it with a computer, if that doesn't work

on a computer access myxperia and try to lock the device (set a lock) > on your device > unlock it with the new code

if that doesn't work, you will have to contact your Local support

[_alexdon_]

It has been covered here:

/t5/Xperia-C4/MXTP-issue/td-p/1023218/page/5