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My phone is stuck and nothing works

Soniaa
Visitor

My phone is stuck and nothing works

Hello the screen of my phone ( Xperia SP) is stuck on an image since six hours now and nothing works not even the button off. Sony Companion  doesn't detect my phone. Friends tell that my phone rings when they call my I receive nothing . 

What can I do?

Thank you

4 REPLIES 4
xsp252
Visitor

Open the back cover and press the hard reset button or power button it's look like a small hole press with pens point slowly till u feel the click
xsp252
Visitor

It's located just near bottom
Soniaa
Visitor

SUPER !!!

Thank you very much friend you made my day!!!

xsp252
Visitor

Don't say thank u; instead help other peoples 🙂