my headphone not work

[ma7moud88]

my headphone not work even iam format and restart and update the device ?!
also i try different headphones type >>
what can i do ?

[_alexdon_]

You have repaired or reset to factory settings your device and still not working"?

[Jake-SonyXperia]

Hi ma7mouda88,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Can you please advise if you get an error message? Also can you please advise what headphones you are using Sony Mobile headphones or another brand?

I apologize for any inconvenience this may cause.