I bought my xperia m5 last december in singapore after a month i experience the phone turn off itself. Good thing i retuned it to the service center but only replace the battery. But since august i cannot again use the phone it is not turning on. The problem is im already in my country they cannot replace it here. Totally dis appointed ive been a sony user since i bought a phone. Ive used 4 different sony product i have no problem but from now on sony's smartphone is cannot be trusted. Totally disppointed because ive paid it in full already but cannot use it. 😠😠😠😠😠😠😠😠😠😠😠😠😠
We leave a product warranty to protect our customers from manufacturing defects, and I'm once again sorry to hear about your device. Please see my previous replies for recommendations on how to proceed in your situation.
it's been 2 weeks since i've emailed the local sony office in singapore. no response from them or they just dont care. no more customer service to their part. i think sony will also do what samsung is doing recalling all the units that have problem with the battery and mother board. hope sony will take a look on this problem.
I am sorry to hear that, but I kindly refer to my previous posts where I mentioned that this is a Global user based support forum. I am not able to assist you with a local case such as this, it would be best to raise it with your Local support.
