MXTP issue

[Jhox]

Hi! Just want some help figuring out to solve my issue regarding it.. What happened is i enabled ultra stamina mode but when disabled it got stuck there and i ended up resetting my phone.. Unfortunatelly this my Xperia protection popped out on my screen trying to authenticate but it couldnt recognize my gmail account.. Any advise guys?

[Tuser]

Thanks for your support. Do you have any idea why is this happening?

[Uliwooly]

@Tuser

Since I can't see the picture, I have to assume that its MXTP, could you upload the picture to box, dropbox, drive, etc and post the link here?

[Tuser]

((image))

[Uliwooly]

@Tuser

You have 3 options either use your Gmail account to unlock the device or the website or contact your Local support

[Tuser]

But thing is when I click "Authenticate" to give me gmail info it, says, "unfortunately my xperia helper has stopped"

[Uliwooly]

@Tuser

You have 2 more options.

[Tuser]

What are those options? Please tell me

[Uliwooly]

@Tuser

You have 3 options either

use your Gmail account to unlock the device

or the website

or contact your Local support

[BLikens1619]

When it says that Unfortunately, Xperia Helper has stopped, that means that it won't let you validate your Google Account.  Xperia Support has no answer for this yet, and the My Xperia page will let you log in, but not deactivate the MXTP.

[Uliwooly]

@BLikens1619

Have you called them? ( Local support ) This is not something that can be addressed by Email, you will have to call them and most likely stop by your Local support or send the device.