MXTP issue

[Jhox]

Hi! Just want some help figuring out to solve my issue regarding it.. What happened is i enabled ultra stamina mode but when disabled it got stuck there and i ended up resetting my phone.. Unfortunatelly this my Xperia protection popped out on my screen trying to authenticate but it couldnt recognize my gmail account.. Any advise guys?

[pangit]

My Xperia C4 is on My xperia proteceted mode, and it wont let me do anything its lock. how can i unlocked it from protected mode?,

[Uliwooly]

@pangit

Using your Gmail account and password or by stopping by your Local support, since the phone can't be reset it with PCC. 

[Tuser]

Dear Team,

My phone is locked & I can't do nothing.

When I try to Authrnticate is says, "unfortunately my xperia helper has stopped".

 

Please give me a solution for this condition. Thanks

[Uliwooly]

@Tuser

I can't see the picture until it gets approved by a moderator, in the mean time, have you checked this on your computer ?

myxperia.sonymobile.com

[Tuser]

You can see the picture by searching on google. "My Xperia Protected".

[Uliwooly]

@Tuser

could you elaborate on your issue?

[Tuser]

I bought this brand new phone few days ago. It was ok. When I inserted sim card it got locked.

[Uliwooly]

@Tuser

Was the phone new or used? you should be able to unlock the phone with the link I gave you as long as the phone its on, data or wifi its on and GPS its on, and of course your Gmail account its on the phone. 

[Tuser]

It's a brand new phone.

[Uliwooly]

@Tuser

Try my suggestion, if that doesn't work, then contact your Local support