Mobile Network Notification Sound

[kevlar_heart]

Hi all:

I posted this in "phantom sounds" thread that was moved and received zero replies

I cannot for the life of me find the setting to turn OFF the notification sound when my handset loses and re-acquires connection to my mobile network (T-Mobile). The result is an annoying system notification sound going off. When I check to see if it's a calendar event, new voicemail, etc., there are none -- it's just the phone moving in and out of service with T-Mobile. [Network service is another issue, I am addressing with Sony support].

Many thanks 

Spoiler

[Uliwooly]

@kevlar_heart

have you checked your previous posts?

http://talk.sonymobile.com/t5/Xperia-Z3-Compact/5-1-1-build-546-losing-connection-on-T-mobile/td-p/1...

[kevlar_heart]

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@uliwooly wrote:

@kevlar_heart

have you checked your previous posts?

http://talk.sonymobile.com/t5/Xperia-Z3-Compact/5-1-1-build-546-losing-connection-on-T-mobile/td-p/1...

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Thanks. I did read the thread earlier. Connectivity is a separate issue, and a very serious one too. It's the notification sound that's driving me crazy (well crazier). In a mixed environment when I go back and forth from No Service to T-Mobile Service there is a notification...I can't find where in Settings --> Sound and notification to turn this off 

[Uliwooly]

@kevlar_heart

settings > about phone > status > signal strength, what do you see? 

also, what if you get a brand new SIM card? is it a nano SIM card? 

[kevlar_heart]

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@uliwooly wrote:

@kevlar_heart

settings > about phone > status > signal strength, what do you see? 

also, what if you get a brand new SIM card? is it a nano SIM card? 

 

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Perhaps I am not being clear...connectivity is a SEPARATE issue. I am trying to address that with T-Mobile and Sony. This is simply asking how to turn off a notification sound for lost connection/reconnection to the network. It'smaddening. Putting the phone on silent is no option, how do I get calls?

[As an aside...I can no longer access SONY technical support. No Chat, No phone #'s and it says Xperia online repair is NOT avaialble for your country (United States). Is this true?]

[Uliwooly]

@kevlar_heart

I am able to start a live chat

http://support.sonymobile.com/global-en/contactUs/

[kevlar_heart]

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@uliwooly wrote:

@kevlar_heart

I am able to start a live chat

http://support.sonymobile.com/global-en/contactUs/

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I just got off the phone (saved number from another encounter). Here are some interesting facts: 

• Sony Z3 and Z3 Compact do not show up on the support pages (verified by person on the phone)
• Support Page for Sony Z3 Compact (bookmarked) will not allow me to access chat -- says Online Repair not avaialble for my selected country [United States!] (also verified by the support person)

Net result of a 30 minute call was to try (for the 5th time) to repair using PC Companion. No joy...

I am sending the device to Sony for evaluation -- so I have had the handset since August and I will now be without it for a month.

Great product, great support --  I don't think so