Missing letter S

[carom]

Hi

I use the phonepad keyboard, I just prefer it. When I am typing normally all the letters for that button appear across the top so you can select the letter you want to use. However the letter s has been replaces with 's, when I hit the button for pqrs7 the options are P 7 R 's Q so no letter S just 's

I had a similar issue when I got my last phone, an Xperia SP, and found a fix on this forum but have been searching and can't seem to find it.

Any suggestions appreciated. 

Thanks

[Samuel1]

That's strange, I have not heard about this before. Does this problem persist when you restart the phone as well?

[carom]

Yes. I normally switch off every night and problem has been for a few days now. I've looked at the keyboard settings and word save settings but no luck so far.

[Samuel1]

Could you please take a screenshot of this? 

[carom]

I can, but I'm not sure how to! When I try to screen shot using the volume/power buttons it tries to change the font size. If I select screen shot button using the bottome right button, the keyboard showing the problem disappears and it just screenshots the text message without the keyboard. Any suggestions? 

---

@Samuel wrote:

Could you please take a screenshot of this? 

---

[Samuel1]

As I don't know which software version you're using; could you try the on/off button -> take screenshot?

[carom]

[Samuel1]

And if you push the button for pqrs you don't get the letter s? Very strange. You could try to clear data for the Xperia Keyboard app under Settings > Apps. 

[carom]

I cleared the data and it reset to a chinese keyboard! 

Changed back to international and still getting the same problem!

[carom]

I tried clearing again and this time didn't allow it to learn words from my texts etc and this seems to have worked. I now have S and 's. 

I don't know why learning from my words would mean loosing letters from the alphabet? 

Hopefully that's sorted it though.

Thanks