Hi
Is there yet a solution to teh below confirmed problem with Sony Xperia S and Android V4.0.4.
Is there a fix to download?
Where do i find that?
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Confirmed by our R&D Team, this is not phone issue but only server policy setting problem. The main reason is due to email body size limitation by Exchange Server. Since Xperia S adds a new policy function* to support “restrict HTML body Max size”, this is an improvement to make it possible for the server administrator to control the email content stream from the setting of the server. Therefore, if the email body size is limited by the server, Xperia S can parse the policy and cannot show the email body properly. We cannot re-produce the same problem on our own server which the email body size is not limited.
*Policies Xperia S Neo V
PROVISION_MAX_EMAIL_HTML_BODY_TRUNCATION_SIZE Yes No
We also use Neo V to test on both servers. Since this policy is not supported on Neo V, it will not parse the policy and can show the email body completely no matter it is limited or not.
The ONLY solution to solve your problem is to ask your Exchange Server administrator to adjust the max email HTML body truncation size. Detailed command and explanation are as below for the update of the setting:
set-ActiveSyncMailboxPolicy -Identity [-MaxEmailHTMLBodyTruncationSize ]
: you policy identity name
: if unlimited , set it to -1. (if you don’t want this restrict policy, -1 is prefer)
The MaxEmailHTMLBodyTruncationSize parameter specifies the maximum size at which HTML-formatted e-mail messages are synchronized to the mobile phone. The value is specified in B.
(ex. 100 is 100B)
