Low call volume

[SebastianS]

Had the phone about 4 days.

Call volume was great.

Since 2 days ago call volume very low. Unusable.

Did a factory reset, did a pc companion update.

Still very low call volume, any ideas?

[SebastianS]

Think more about the call volume levels, the microphone on the phone appears not to work, is there a setting somewhere that I have missed?

[Uliwooly]

test it with Service menu

http://talk.sonymobile.com/thread/24534

is Sony spying on users in this forum?

http://talk.sonymobile.com/thread/60197

Don't forget to mark the Correct Answers & Helpful Answers

RELATED topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

[SebastianS]

uliwooly thank you for your reply.

I did a service test on the microphoene both main and secondary and the reproduction they gave is incredibly faint.

Is this a hardware issue or a software issue or a setting I have missed?

( As I said earlier the phone worked perfectly for 2 days)

[Uliwooly]

it might be hardware, first repair your phone with SUS

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://software.sonymobile.com/install_packs/Update_Service_Setup-2.12.12.41.exe

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

is Sony spying on users in this forum?

http://talk.sonymobile.com/thread/60197

Don't forget to mark the Correct Answers & Helpful Answers

RELATED topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

[SebastianS]

I did the uploads you suggested and completely reinstalled the operating system 398 megs of it.

I then did the ( Open the Dialer and press this *#*#7378423#*#* ) and did both "phone and video microphone tests". Still as before phone mic does not work and video mic very faint.

Is there any setting I have missed or do I have to send it to Sony Australia for them to fix it?

Thanks again for your help.

[Uliwooly]

it seems to be hardware related, you should send it in

[SebastianS]

Thank you for all your help very much appreciated.

[Uliwooly]

anytime

[Papageihund]

i have the same problem. The Acro S is such a wonderful thing but the call volume is definitely too low!!!

Even on highest Volume! Could you PLEASE improve that mistake in the Jelly Bean Update?!?!?!