A Z2 tablet and accessories is what I am disputing here. At this point, I request that a member of Sony management handle this complaint. The color of the Z2 is black.
First, I did not place the order for this unit, it was evidently a gift. Because Sony did not put the original packing/tracking/gift slip in the box, I have no record of an order number, nor do I know who it is from or what name the order would be in. This would have been a birthday gift. I come from a huge family and still, 3 weeks later, I cannot track down who sent it.
The original box was delivered to me damaged and the screen on the tablet was cracked. I followed your procedure and immediately called customer service, they gave me an RMA # to return it and an return address in Laredo, TX. I did not write down the return tracking number because it was a preaddressed, prepaid electronic label. The rep. assured me that she would make arrangements for the overnight shipment to me of a new one, but 2 weeks later now, that has never happened. I no longer have the serial number to give them because that is imprinted on the unit. And now mysteriously customer service can find no record of the RMA/prepaid label that they issued, nor can they find the return now. I did exactly what they said and wrote the RMA # on the outside of the box to insure that Sony got proper credit for the broken unit. I even called a week after shipping to make sure you got the unit back and repair confirmed receipt of the tablet. But, like I said, no one can find record of this transaction. When I call back in to customer service, they demand and order name and the purchasers name, but Sony never put that in the box. So Sony is asking me now for information that I don't have, and information that they should have recorded properly. I understand that things can happen in transit, but I should not continue to be penalized for Sony's mistakes. Not to mention the fact that these are very, very devious business practices, plus you are not standing behind your return policy or warranty procedures. Plus customer service has gotten down right rude with me - I find their attitudes very abrupt and demanding, with no logical understanding of what I'm saying. So Ely, I'm to the end of my rope on this. I am going to give Sony one more chance to make this right. I will give the Sony Store until this coming Friday to deliver me a new tablet/accessories. If I do not have everything by Friday, then I'm simply going to file a formal complaint with the Attorney General. I do not want to do that, but I'm not going to get ripped off with no new tablet. Someone paid good money for this and I do expect a new replacement. If Sony cannot verify their own information, then I consider it Sony's loss and not mine. My shipping address and email is available if you message me privately.
Thank you and I will await the new tablet/accessories. I appreciate your willingness to help me.
