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it will be easier to know what the issue is if you can get a screenshot but
Tell your friend to use SUS
Update Service (SUS)
http://www.sonymobile.com/gb/tools/update-service/
http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe
Bridge (for Mac)
Alternatives on How to backup Xperias
http://talk.sonymobile.com/thread/36355
Don't forget the Kudos
Is or was this phone ever locked to a carrier /network branded?
if it was, you have to unlock it, you will have to contact your carrier but most of the time they don't give out this codes, if they can't or wont help you, there are ways around it
visit unlockforcheap.com
Don't forget the Kudos
Hey uliwooly, thanks for your reply. I will check it out.
Anytime
Hi, Noxon
you can Remove the Network lock from your phone using unlock code.Unlock code is the best way to unlock phone.You can get the unlock code for your Sony Xperia tip phone from any third party online vendors like Mobile-Unlocker.com here you need to specify your country, Network name to which it is locked, IMEI number of your phone. Then they deliver unlock code to you through mail with unlocking instructions. Using this you can unlock your phone from Network lock easily.