Lifelog unknown error

[Tepez]

Hi, this is my second problem with lifelog. Today, as 5 days ago I turned on my Z1 (of corse with upgrated and updated everything) and I wanted to open lifelog to synchronize night mode and it popped me "Unknown error" I clicked OK and AGAIN night mode didn't synchronize!!! I see that I didn't sleep today! (I TURNED ON NIGHT MODE AS EVERYDAY). Just application has a problem after "unknown problem". Today is 1st may and one day ruined all month of aferage calculation.
OK, problem can be, but WHY smartband or lifelog don't try to synchronize SLEEP ???

[sookk]

That's very strange ... Are you connected to the internet when you update? Perhaps you can post a screenshot.

[Tepez]

Of corse I am! When I get this error again I will do screenshot and show it here.
As I said when "Unknown error" is on display of lifelog after night I have problem and smartband synchronize everything without night mode. Like lifelog debug and smartband or/and lifelog no more synchronize night mode. Application or/and smartband "think" that it has been synchronized yet, so it don't have to check it again.

[Johan]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear that its not working properly.

In what stage do you get Unknown error? (Log in, starting app, NFC touch to get the smartband connected?) Please explain more.

Do you use auto night mode or setting night mode manually in your smartband? 

Did you see in the phone statusbar that the Smartband icon said night mode?
Do you get other data synced in your lifelog today? (Photos etc)

[Tepez]

Hi. Stage of unknown error is when I turn on Z1, click Lifelog to see how did I sleep and on the screen I see "Unknown error" and OK as option, when I click OK then application log out, when I log in, then smartband don't send sleep mode to lifelog.
I use manual night mode. Before I change night mode I turn off mobile. Next day when I wake up I turn on day mode, than I go to turn on my smartphone. 3 times I turned off my mobile and 2 times I had the same problem.

[Johan]

Thanks!

I will forward this to concerned team to have them investigate this. I will get back to you as soon as I hear anything.

[Johan]

We have not been able to reproduce this during test.

For further investigation I will need the address you use to log in to the Lifelog application. This in order to check if there's any problem with the account.

Send this to me in a PM and we will continue to investigate this.

[robytigers]

hello, for 48 hours I have a problem with Smartband. I am unable to switch to day mode or night mode! nothing will appear in the screen. but Smartband flashes and vibrates normally when I press. Lifelog records nothing on sleep. I try to put it out, but it did not change anything 😞 everything else works normally

[robytigers]

problem solved. remove and reinstall Lifelog. I thought losing my data, but they are all present! great

[sookk]

Your data is stored online .. that's why you don't loose any of the information