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Left side of the screen isn't working after an update

Rouward
Visitor

Left side of the screen isn't working after an update

Ever since I bought my Xperia S, the whole screen is working properly, but when I receive a notif to update my firmware, I ignore that thing, however even after couple of months, it still urge me to update my phone so I have nothing to do but to update it. Then after I updated my phone to 6.0.B.3.184, it seems like there's nothing improvements on my phone, except the left side of the screen which is no longer working. When typing in portrait, the left keys aren't working and in landscape, keys below aren't working too. Aside from that, sometimes some keys aren't responding unlike from previous firmware which is all working. And now I want to downgrade my firmware back to it's original state or repair at Sony Service Centre because my phone is under warranty. Thanks. Rouward from Philippines

1 REPLY 1
Michael-J
Visitor

Sorry to hear of the issue you've had. I would suggest firstly trying a software repair on the phone, this can be done via either the PC Companion or SUS. If this does not resolve the issue you would need to contact your local support team to see if they would be able to provide you with details to have the phone examined http://bit.ly/wPKtf6

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