Keypad problem Z5 compact

[NewbieMe]

Having problem here with my z5 compact white. Could not use some of the Letters instead I would have to wait for a suggested word to pop and sometimes it's not the word I need Some letters that I could not use are the Letters S, z and e. It's so frustrating pls help me. What could I do to fix this. Tnx

[NewbieMe]

@Kurtmann75, it started this end of November. This situation is stressing me out since I just got this phone may this year

[NewbieMe]

How can I perform software repair?

[Jonas]

You will find instructions on how to perform a software repair on the link just below this text or if you press on this text.

http://talk.sonymobile.com/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057

Remember to backup your data since the software repair will delete all data stored on your internal storage.

Good luck with the repair and keep me posted!

[KurtMann75]

@Jonas - Thank you for your thoughts. I agree, it's likely a hardware problem. In fact, I have another thread started for my issue with the warranty repair process (I have an international phone). However it sounds like @NewbieMe has a similar issue that started around the same time; which is either a coincidence or it's possible some event caused this to happen on our phones.

I wonder if anyone else out there has a similar issue? I haven't seen any other posts.

@NewbieMe - good luck performing the repair. Like @Jonas suggested, make sure you have a backup prior to starting. I had good luck calling Xperia Support US at the number given on this page (I always got a human to answer the phone!). Unfortunately they couldn't help me any further because I have an internation phone which requires to me to work through support in China.