Keep losing data connection from time to time

[abrian]

I'm using three mobile in the UK at the moment.
As stated, the data connection, (the H symbol on top of the signal bar) keep disappearing and lost the data connection, and it wouldn't be fixed without rebooting the device.
All the power saving settings are disabled.
It is definitely not weak signals problem as I lose data even in the same room. On my previous phone with the exact same sim card works totally fine.
I've also seen a few people with the same issues on the forum, has this problem ever been dealt with??

Thanks.

[Uliwooly]

The problem could be that you need a brand new micro SIM card, also double check with your carrier for any network coverage issues

[stockyvillage]

You can contact @threeuksupport on twitter for help on this.3 have been having a few problems this week with coverage

[JoelRaj]

Well I too kinda got this issue and well.... Wifi works perfect though. You could try to update your data transfer setting... Ask for your service provider for a fresh setting. My data over sim is not constant... It disappears suddenly and appears from no where

[abrian]

Alrighty thanks for the help.
Also I was using micro sim before, the three store cut the sim into a nano one. Any chance cutting the sim will result in any problem?

[1bit]

It should not, but you never know.

Save your self time going into the 3 Store and phone Customer Services and they will send replacement (A Trio SIM has all SIM types on one card) type.

I went to my local store in hope that I get replacement SIM as I cut my standard SIM size to micro SIM and did

not want to risk damaging the chip.

Cut the long story short, I was told to ring Customer Services as they could not find my details on system (Pay as You Go)

when I did while still in store, sudenly they could find my details, but wanted to charge me 5 quid!

[Uliwooly]

Keep us updated

[stockyvillage]

Phone three on 333 and tell them that the shop cut your micro sim into nano instead of giving you a new nano sim.They will post a new nano sim out to you

[abrian]

My sim is on pay as you go, The staff stated they cant give me a new sim?

[Uliwooly]

Sorry to hear that but keep insisting