IR blaster does not work using the learning fucntion for adding a remote

[nkk]

I own a XTZ SGP 311 and am trying to use the remote control app with my set top box

The make of my STB was not in the existing list of the brands mentioned in the app,hence i decided to use the learning function by pressing the key on my remote one by one by keeping it infront of the IR blaster of my XTZ.           

The pairing was sucessful as i got the message "learned the command".

After completing the setup, mind you its a big task to manually pair all the keys of the remote, I tried to use my XTZ as remote with the STB but nothing happens ? The remote function does not work.

I read this issue is prevelanet in Xperia ZL also http://talk.sonymobile.com/thread/126050 and has not been fixed by Sony.

Please let me know if I am doing something wrong else offer a fix. Multiple people having the same issue means there is a problem with the LEARNING FUNCTION of the remote app.

Thanks

Nitin

[Rickard]

On Xperia ZL we're had a few reports of this and investigation has found that there's a hardware problem in some devices causing this. An authorized service location can repair the phone or replace it to solve the problem.

I've never heard of this on Tablet Z before but if it doesn't learn signals properly, please contact a service location or local Sony Xperia support (http://www.sonymobile.com/global-en/support/contact-us/) for assistance.