Inner LCD cracked after using it for 2 weeks - Xperia T2 Ultra Dual

[coolamy]

Hi,

Inner LCD is showing a crack from top left side screen to right side bottom, the phone was in my pocket for a minute before this happened.

Will sony cover the replacement under warrantly. There is no abuse or damage on the phone as it was never falled down.

Help needed as it have bought it for 25000 INR which is too costly for me.

Regards,

AB (coolamy)

[ankssrokss]

Even i also purchases in August Sony Xperia t2 ultra, yesterday i put my phone in pocket and suddenly it got cracked its inner display. no physical damage outside. when I was vent to Sony Service Center they Charge me 9100 INR for replacement of Display but it should be covered in Warranty bcause no physical damaged seen on Device. kindly help me on this matter.,

[s4alon]

Might want to PM [Rickard] and ask him personally about the warranty policy.
If it still under warranty then it's not the SONY that're playing tricky there.
It's the service center that looks for the chance to make some money.

SONY is known for the bad services especially those at services center. Might be because the lack of human resources control.

Let's be frank that the neighbour brand is still giving the warranty and free replacement for some cases.
And even if it's no under warranty their prices for their screen with their better technology still gives more reasonable prices compared to SONY prices which sometimes around 1/3 or even 1/2 prices of new.phones.

Not talking bad about the employee at SONY services center., but come on. You know there's always that kind of chances that they'll play dirty when the management is especially bad.

Try PM @Rickard.
Sometimes he gives a slow reply., maybe got some real busy things to do. But worth a try.