Inner LCD cracked after using it for 2 weeks - Xperia T2 Ultra Dual

[coolamy]

Hi,

Inner LCD is showing a crack from top left side screen to right side bottom, the phone was in my pocket for a minute before this happened.

Will sony cover the replacement under warrantly. There is no abuse or damage on the phone as it was never falled down.

Help needed as it have bought it for 25000 INR which is too costly for me.

Regards,

AB (coolamy)

[coolamy]

Visited service center and they straight away denied replacement guarantee on the damage... ton top of it they said that I should be extra careful when I keep my phone in pockets... when I said that the crack is on internal screen  and not on the outer side but they were not ready to listen and gave me a round figure of around 8000 inr for the repairs... can I take them to consumer court to get thia solved? Suggestion needed.

---

@coolamy wrote:

Hi,

Inner LCD is showing a crack from top left side screen to right side bottom, the phone was in my pocket for a minute before this happened.

Will sony cover the replacement under warrantly. There is no abuse or damage on the phone as it was never falled down.

Help needed as it have bought it for 25000 INR which is too costly for me.

Regards,

AB (coolamy)

---

[sandy0308]

Same thing happened to my T2 ultra , phones inner got cracked and without external damage, while touch is working fine is that the same issue sony earlier had in z1 and they replace the sets in uk.Pls suggest about this issue..

[lenarnel]

Got mine as well for t2 ultra and the battery is bloated... Im from the philippines and I sent the device to the repair center and currently waiting for their response...

[echowkl]

I don't mean to disrespect. I feel sorry for the problem you are facing.

I have been using mine for about a month and I have been very careful with the phone.  It is made of plastic chassis and construction.  With the extra large screen, it can be not as sturdy as one hope for. I would be careful not to put it into my pocket if it is going to be exposed to any undue force.  Good luck in your request for warranty.

[amit_rocking87]

watchdog also doing investigation in the same.. this is design issue.. i have seen some of xperia z user got replacement free of cost too..

[devyahoo]

hi

i am also facing the same problem

i bought the xperia t2 ultra dual on 3rd september 2014 and its inner screen got cracked on 27th of september 2014, my phone never fell, it was in my pocket only and i always kept a special care of the phone while it was there. As of now, my phone is at the sony service center, they straightaway denied the warranty and asked for INR 8100 and said i will have to pay more if any other issue is detected.

they also said the all sony phone lose warranty once they get physically damaged.

i feel like i have been cheated.

[avtarbams]

Guys i too faced the same issue as a thread like line got under the touch and over the screen. It seems that the sony manufacturer are fooling the consumers by not accepting as their manufacturer defect products and forcing the valuable consumers for paying a heavy 8 grands for their mistake.

I too mailed them the issue, but they are not accepting anything and telling to bear us the amount.

When contacted the customer support, they straight away said that the screen is broken and warranty is void. Even when i am trying to say that not the screen, but the glass away is cracked since everything is working fibe..but they are not listening anything and wanted us to bear the lost.

It seems like sony lost his brand name and playing cheap.

I was using sony products fron over the decades but didnt expected this from them.

Higher authority should escalate this matter if they want to save their name.

Expecting some reply from Sony representative.

[amit_rocking87]

i guess there is defect in manufacturing of some batches .. i m keeping t2 sometimes in jeans but it is fine...

sony should improve QC checks in more detail... this is serious

[Monntu944]

my sony t2 ultra display is too gone just by keeping the mob in my pocket  is there any reclaim through warrenty plzzzzzzzzzz help us out