I've got stuck in a reboot loop but my phone wont connect to my PC to repair

[BenB]

This morning I was using Kindle on my phone which crashed, causing the phone to reboot.

It then cycled between the xeperia & O2 logos. I've set up the PC companion to repair it but my PC is not recognising my phone when I follow the "hold the volumne button down while pulgging in the USB cable steps."

The PC recognises there is something there but not as a phone, and of course I cant get into the phone to change any settings.

I've held the button down for inxcess of 2 minutes hoping it will wake but no joy!

Any ideas anyone?

[_alexdon_]

Force restart or shutdown,press power button + vol up until the phone vibrates once(restart) or vibrates three times(shutdown).Try the repair with Sony Update Service.

[BenB]

Thanks but have attempted this & the PC is not recogising the phone is attached to it.

Any ideas on that?

[_alexdon_]

Can you turn on and do something in the phone,like a factory settings reset?Or the phone cannot be turned on?

[BenB]

If I turn the phone on it only cycles between the two logos, if I plug it into the pc it is regognised only until the logo changes at which point the communication fails.

[_alexdon_]

Have you tried with Sony update service also?If this does not work,i suggest you to take the phone to a sony centre.

[ibipn]

Press and hold power + vol up + vol down buttons for I guess 10 secs, there will be 3 vibrations. Phone will be shutdown then. Follow repair procedure. I had same issue yesterday. I did like this and it worked.