I cannot update my Xperia U

[Elivin]

I cannot update my xperia U by PC Companion as there is an update available. I do everything with the instuction but it doesn't want to go to update. I push the volume down button and connect the usb cable, the light becomes green and there happens nothing. I'm sorry but it's in polish but I hope you know it in English. Please, help!

[Nabeel]

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SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                  or

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

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[Elivin]

will the the new software be in polish?

[Nabeel]

Means ? Polish ?

You mean language ?

If your previous one was in polish then this too would be in polish

[AAA1]

Hi. This is obviously a global Sony problem. I have the very same issue with my Xperia U in Australia. The update service doesn't help either, it freeze on the very same point (the low volume button thing), just in different graphics compared to PC Companion.

Would appreciate if someone can help. Thanks.

[Uliwooly]

does it happen with other PCs? can you elaborate as to where it freeze up?

[AAA1]

Thanks for the fast feedback!

I tried on one PC only so far (Win7 64).

In terms of the freeze up, it does exactly what Elivin described above. The PC Companion ask me to turn off the phone for 5 secs (update service 30 secs), press low volume button and connect the phone to computer via USB. Once I do that, the illumination bar light up green for about 2 secs, display shows Sony logo and followed by battery charging symbol. And that's pretty much it, nothing happen after this. The PC Companion / update service freeze up on the screens attached to my and Elivin's comments above.

[Uliwooly]

you have to

1. turn off your phone
2. run SUS or PCC
3. press and hold the volume down then connect the usb cable while still holding the volume down button
4. do NOT release the volume down
5. if this doesnt work turn off your firewall and antivirus and repeated, your PC should look for the drivers.

when you say freeze do you mean the program stop working/responding or it doesn't update your phone?

[AAA1]

By freeze up I mean that the program just doesn't continue the update between preparation stage and update stage. I can still close the program, so it's not actually frozen, it just does nothing after the preparation part of the software update.

I'll try your advice and let you know.

For how long suppose I hold the volume down button approx.? I did hold it for a couple minutes last time.

[Uliwooly]

the issue is your computer, uninstall both PCC and SUS > resintall SUS > restart your PC > turn off your firewall and antivirus > run SUS > turn off your phone > press and hold the volume down then connect the usb cable while still holding the volume down button > do NOT release the volume down