I recently sent my Xperia M4 aqua in to fix a micro sd slot issue ( microssds would not stay in) and was provided a replacement handset. However to my horror the replacement handset had knife marks and deep scratches on the back of it, none of which were apparent on my phone. My phone I sent in for repair was kept in near pristine condition.
Upon informing Sony of this I was asked to send in pictures of the scratches. I first tried to do this from my google account but it would not deliver emails to questions.gb@support.sonymobile.com for some reason. I have now been using my hotmail account to try and send the pictures in, also including the reference of the case. However every time I do this, I get a generic response from someone called 'Stacey' saying the attachements are not coming through which looks like this:
| | Dear Sir/Madam,
Thank you for contacting the Sony Xperia support centre, regarding your Sony Xperia Handset
I do apologise but it seems we are still awaiting for you to send us the images as an attachment for us to be able to view them. I am sorry for any inconvenience caused, if you do have any further queries please do not hesitate to get back in touch
For the latest news, information and product support please visit www.sonymobile.com.
Please use the below link for all our contact information. http://www.sonymobile.com/gb/support/contact-us/
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Stacey
Sony Xperia UK Customer Services |
Being proactive I also hosted the pictures on my google drive account and shared a link in an email which anyone could view....still she says she cant view the pictures. I have also tried from two other accounts, my Yahoo account and another Virgin account, but still I get the same generic message.
I am starting to wonder if Sony employs Monkeys \ Robots \ Zombies rather than Humans to deal with customer service. Needless to say, I wont be buying another Sony product as long as I live, and will be warning everyone I know about this issue. Compared to Apple care (my wife has this) its a joke. Its no wonder Sony is not making any money from phones when they treat their customers with so much contempt. Can anyone advise on what I can do to escalate this?
