Help!! PC companion will not work?!?

[#1]

I decided to update my software on my xperia x10... so i tried to open my pc companion and remembered why i hadnt updated it before ... because the pc companion will not work! so i downloaded the pc companion again and guess what, it doesnt work.

It downloads fine and then when i try to run it, it says "you must close all programs and restart your computer before running this program". so i do this and try again and it still says "you must close all programs and restart your computer before running this program".

I have spent the last three hours resarting my computer making sure all my programs were shut.

PLEASE HELP ME!!!!!!!!!!!

[#2]

I know you have rebooted your PC many times.

Can you try to reboot your PC in safe mode and try to install PC Companion again.

To reboot in safe mode, within the first few seconds of your PC restarting, press the F8 key

[Sam]

Do you have any software for other handsets that maybe installed and or running?

[#4]

have tried this and still won't work

[#5]

Hi, no i don't have anything else on my pc.

[#6]

Hmmm.

There is another official way to update the firmware on your X10. ie the SE Update service.

http://dl-www.sonyericsson.com/cws/download/1/110/61/1309763183/Update_Service_Setup-2.11.7.13.exe

Try downloading and installing this update service on your PC and perform the update.

I know this is not solving your PC Companion issue right now, but hopefully this workaround will allow you to update your phone.

[#7]

With regards to PC Companion, here is a link to the latest version of the PC Companion.

http://www.sonyericsson.com/cws/support/mobilephones/downloads/subject/pccompanion/xperiax10?cc=au&l...

Not sure if you have tried it already.

Can't think of anything else at the moment to get PC companion working on your PC.

[#8]

I have the exact same problem! I use Vista Professional at work, and now it is impossible for me to use PC companion. It is very annoying!

I have tried starting up in safe mode, killing almost all processes except the ones needed to run the operating system. But the result is the same, "You must close all programs and restart your computer before running this program.".

Yes, I have done that! Mr Installation Program, can you please give me another advice on what do?

[#9]

I also have Windows Vista...

I have tried everything and it just wont work!

Does anyone know how to fix this? i want to update my phone!!!!

[#10]

Hi there,

It seems that your problem is related to USB not the PC Companion itself.

Unless you have enabled debug mode in your phone (settings->applications->developement) you should not need PC Companion nor any other SW on your computer to connect and move files.

If you turn off PC Companion/Update Service and connect your phone to computer, can

you describe exactly what happens when you connect the phone to your Vista computer? Does Windows trying to install drivers or do you get any error messages? Can you access the memory via Windows explorer?  Can you check in Windows, Control panel, Device Manager whether you have any warning/fault icons?