Join now - be part of our community!

help my power button turn to vol up!

gappank
Visitor

help my power button turn to vol up!

got my xz washed today and after clean and dried, the power button act as volume up. nothing more, so i cant power off the phone, except by pressing the power + vol up key for 10 second.

3 REPLIES 3
TheEntelexia
Explorer

Hmm if your phone got wet today, open all the flaps and look for the little white tab hidden in each which if the phone got wet and water has managed to seep inside when you 'washed' the device, should be pink and unmistakable. This will pretty much confirm you've done some damage. If there isn't any pink strips well then your lucky and you might be able to get away with reseting the phone doing something similar to what you've been doing.

Press and Hold the volume Up key and Power button at the same time, for 5 seconds or until you get a vibration and the phone should automatically restart. If this doesn't fix your issue, I would try restoring your phone using a back up file hopefully you've kept using the PC companion software. If you haven't....then a complete repair might be in order. Use SUS or PC companion to do this.

gappank
Visitor

ok, i notice that the port charger flip got just little bit pink as you said. i guess its because ofter open the flip for charging. well guess found out the problem source. can i get warranty claim for that?

thanks in advance.

TheEntelexia
Explorer

Yeah you have got to be so careful even though this phone is water resistant with the flaps tightly sealed...if they're not closed it's gonna ruin it just like any other phone. I am not sure if this is covered by warranty...I sadly don't think it would be but you will have to contact sony directly or go to a repair shop for further assistance. Hope I could help you.