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Help -malware in device manager

newbee1
Visitor

Help -malware in device manager

My anti virus detects malware in device management / manager and suggests uninstalling it. should I?what I have read and found is its an important part of the phone. I simply can't uninstall it. Is it a serious threat or can I ignore it?and if shouldn't ignore it then what should I do? Save my data and reinstall to factory settings?? I am not very tech savvy so do suggest what should I do? I use an sd card for my data which is mostly pictures.My phone seems to work fine not that I find any issues except that my contact list getting erased partially n then getting restored automatically after couple of days.
10 REPLIES 10
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Uliwooly
Expert

Which Antivirus are you using?
newbee1
Visitor

Avg antivirus
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Uliwooly
Expert

I would think its an error from the app, you can contact them or Sony directly

http://support.sonymobile.com/global-en/contactUs/

newbee1
Visitor

Thanks a lot uliwooly
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Uliwooly
Expert

Anytime

nago
Visitor

I have the same problem!
newbee1
Visitor

Nago what have u done? I have written to avg support. Waiting for their response.
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Uliwooly
Expert

Keep us updated 

El-Gayed
Visitor

i have the same problem
any solution ???