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Hello Need Help badly

Xperiaz3compact
Visitor

Hello Need Help badly

my unit is a xperia z3 compact...

This is my problem suddenly my phone turn off and its difficult to open for some reason even the battery status is 80%.

i already try to restore factory setting because sometime it will turn on for a minute let say 5minutes is the maximum.

then it still the same no improvement. it keep still turning off its like there a problem with it on the software.

any solution can you advise so that i can use my phone again with out expierincing this problem

by the way i try it to charge and press power and volume down its the same on for a minute then off

3 REPLIES 3
Thommo
Genius

Try removing the SIM and SD card and starting your phone as this can happen when either of those two cards are faulty

Xperiaz3compact
Visitor

Still the same I wont last for minute any suggestion still keep on turning off...
Thommo
Genius

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/