Headset not supported error Xperia z1

[Karl4]

The message this headset is not supported keeps appearing even when there is nothing connected. I've tried Sony connect app forcestop,clear data, uninstall updates all with reboots to no avail any other ideas?

[Uliwooly]

@Karl4

What happen if you connect headphones?

[RH3]

A message keep coming on my screen saying that my device is not supported visit sony website, what is that i cant understand

[Samuel1]

Could you please elaborate: when do you get this message saying device not supported?

[Karl4]

It's stopped by itself??? It was showing the same message with head phones connected the ones that came with the phone.it was just popping up randomly. Maybe there was an update to smart connect.

[_alexdon_]

Are you sure the message is not about headset not supported?

[Pranu1]

I am getting an popup of Headset not supported frequently, eventhough the headset is not plugged in. I have tried with clear data, force stop and again updating the smart connect app. But still now the problem is not solved. The popup is still appearing on the screen. Please provide me the solution for this.

[Ashroft98]

You could reinstall the app as a last resort.

Uninstall the updates of the app and then reupdate them.

[Uliwooly]

@Pranu1

What happen if you connect a pair of headphones, does it work?

[Pranu1]

When the headset is connected, the error is not coming up... But when i disconnect it after a while the popup starts appearing again....