Headphone port flap problem

[Bags]

Hi there,

I was one of the lucky ones to received their Sony Xperia Tablet Z 16GB WiFi on 22 May 2013. I preordered it from sony.co.uk sometime in April.

I have an issue with the flap which covers the headphone port. I have only used the headphone port once and ever since opening it, I have noticed that I have not been able to shut it completely, unlike the other port flaps - the charger (which I have opened and closed numerous times) and micro sd ports which shuts completely and firmly. Whenever I close the flap, it will start to slowly open itself and leave a gap. As far as I am aware of, the ports need to be completely closed to prevent water breach and my issue above would cause problems then if I decide to submerge it.

I have tried contacting Sony UK and Sony Mobile who are both happy to pass me around and not wanting to take responsibility or even help me resolve this issue. As this tablet is only a few weeks old, I should be covered by your returns policy. However I do like the tablet and would like to resolve this issue by either getting it fixed or swapping with a new tablet which does not have this defect.

Could a Sony rep please get in touch with me and point me in the right direction.

Thanks.

Imran

[AmyM]

I am having this problem, as well. I really don't want to send it in, because that would really be a pain, and I am pretty dependent on my tablet. But I would really love to be able to fix this myself. The water resistance feature was a major selling point for me. Otherwise the tablet works great. Also, I am worried that if I send it back to be fixed or replaced, the new one will just have the same issue.

In the meantime, I am just being careful with it.

[efaz23]

I've have the same problem when my headphone cover keep opening itself. I've been searching the solution for month since I notice the problem.The tablet is the about few months old. I'm quite attached to the tablet but the panel keep bothering me while holding it. Is there any quick solution?