Google input/search stopped working

[Celica_85]

Hi folks.

Tonight I've found out that some Google-function on my device are suddenly not working.
When I open Chrome I can all of a sudden not press the address bar. Normally I use it as the search bar but it just doesn't register. I can press the home button, taps button and menu button and the screen register touch around that area otherwise.
I stopped Chrome and uninstalled updates and nothing changed. Then, when I went into Google Play I then find out that I can't press the search bar on the start page in Play either. If I go into an app and press the search icon/magnifying glass I can type in that search bar.

Okay, so I went into the Google App on my device and there I can search by typing (and voice) and if I open a new tap in Chrome and go to homepage/Google I can search as well.
For some reason I can't use Google search bar in some apps.

I have no idea if it should interfere in any way but earlier today I was setting up Chrome on my pc to multiple users in Chrome and under the setup of my login/user I put it to synchronize things between all devices I'm logged on to.

I hope someone can help because it is really annoying me!

Cheers

[Didrik]

Hi again @Celica_85,

OK Google is the voice search/control in Google. However if you are still experiencing that this is happening I would suggest that you perform a software repair using Xperia Companion. Note that this will reset your phone, it's important to make a backup using Xperia Companion first.

Let me know how it goes!

[Celica_85]

I've turned that off now and still no difference.
I'll have to try out what you're suggesting.
At this point I kind of realized that I have to do a reset.
Just a little annoying since I've only had this device for like 2 months...

[Didrik]

It's never fun to reset your phone, I understand that. But in this case as the next step I'd advise to perform the software repair. Let me know after if you are still unable to use the searchbar in these apps.

[Celica_85]

I'll look at it all tomorrow, and I'll let the forum know what the result of it is...

[Celica_85]

Okay, I'm about to go nuts!!!!

I just did the whole software repair, twice.

First time I went for the option to restore my phone via backup when I started it up which resulted in no difference.

Then, I did the repair once again and choosed to start up the phone as a new device, so no data from before should interfere

and I still experience the same problems!!!!!!!!!!

I even found one more problem earlier today: I was talking to a friend about the whole thing and gave it a try with putting the Google Search widget on the home screen. It opens the Google App so not much of a result but when I tried to delete it I couldn't.

I could "mark" the widget and drag it around but I couldn't get it to the top of the screen to the trash bin/remove from screen-area.

It ended up with dragging the widget to an empty pane/page and then delete the whole pane/page.

Now, after deleting everything, software repair twice and a factory reset (out of frustration) every problem is still there. I can't remove any widgets from the home screen. When it's dragged to the top it results in the phone just dumping whatever widget I'm dragging at the top of the home screen like the delete-area is the top of the whole screen!

I'm about to give up on it and send it in for repair through my provider (having an insurance through them that covers basically everything). It just doesn't seem right and I don't know what they should be able to do at this point that I haven't done...

[Celica_85]

Aaaaaaand I've just found out that if I turn my phone (horizontal) I can use the search bar in Chrome and in Maps.
I'm speechless..............

[Roadrunny76]

When you pull down the notification bar from top, can you use settings and EDIT? It looks like you might have touchscreen issues and that part of the screen is not working anymore since you can not reach the trash when you try to delete a widget from home screens.

[Roadrunny76]

You can also try this: type in the phone dialer the code *#*#7378423#*#* then choose Service tests then Touchscreen and then see if you can draw in that area of the screen where you encounter issues.

[Celica_85]

I've tried running the diagnostic tool for the touch and no problems. I can use the drag down menu and press every single thing there. It is only when in vertical everything that seems to be build around the Google Search bar that doesn't work + I can't delete things on home screen... 

[Celica_85]

I've opened for developer mode and turned on marker and show touch. As you can see on the picture above, when on upright/vertical it's like it registers touch around the search bar 2 places.

Then, turning the phone horizontal it suddently registers touch 1 place in the middle of the search bar:

When it comes to deleting stuff on home screen I can move apps/widgets to this point and then the phone just dumps whatever I'm moving at the closest tile to where my finger are. The app/widget doesn't follow up to the delete area: